Guidewire Software – GWRE – Mitsui Direct General Insurance has selected GWRE as its new claims management system

Guidewire Software, Inc. (NYSE: GWRE), a provider of core system software to General (property/casualty) insurers, announced that Mitsui Direct General Insurance Company, Limited (Mitsui Direct), a major Japanese direct general insurance company, has selected GWRE as its new claims management system.

By using ClaimCenter, Mitsui Direct aims to further enhance the quality of its customer service, make significant reductions in system costs, and improve productivity. In addition to a dedicated Guidewire (GWRE) team, the implementation project will also receive development support from Nomura Research Institute, Ltd., and NEC Corporation.

The general insurance industry environment has experienced great changes in recent years, and new companies entering the market have intensified competition. Against this backdrop, Mitsui Direct decided that they needed to replace their existing claims management system in order to enable them to deliver more cost effective insurance services of enhanced quality. After conducting careful research and comparing several available systems, Mitsui Direct selected Guidewire ClaimCenter (GWRE).

ClaimCenter will enable Mitsui Direct to:

• Easily customize the system and improve workflow processes in order to address changing market needs and conditions;
• Respond more directly to customer expectations due to the future linkage of Mitsui Direct’s Internet service, “My Homepage” with ClaimCenter’s database;
• Make significant reductions in system maintenance costs; and
• Realize environmentally conscious paperless work processes.

“In keeping with our corporate philosophy and focus on customer security, we have vowed to make improvements throughout our entire business. Updating our claims management system is part of this initiative,” said Noboru Sasayama, general manager, IT Planning Department, Mitsui Direct. “With the selection of ClaimCenter, we have prioritized system flexibility and the reduction of operational costs. ClaimCenter allows us to achieve these goals, and we are confident that, with ClaimCenter, we will be able to improve both the quality and levels of customer service we can provide.”

About Mitsui Direct

Mitsui Direct General Insurance Company is one of the leading direct insurance companies underwriting Personal Automotive and Medical Insurance by Internet or phone. Mitsui Direct started business in June 2000, and currently manages approximately 860,000 insurance policies. Part of the MS&AD Insurance Group, Mitsui Direct is pursuing a unique direct insurance business model, offering advanced, high-quality insurance services, and professional, sympathetic accident services.

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Post Written By: Ed Liston Ed Liston is a senior contributing editor at TheStockMarketWatch.com. An active market watcher and investor, Ed guides an independent team of experienced analysts and writes for multiple stock trader publications. He is widely quoted in various financial publications on the Internet. When Ed is not writing about stocks, investing in stocks, talking about stocks, or otherwise doing something stock related, he likes to go sailing and fishing in his yacht.